Reference

Terms That Keep Your Account Safe

Q: If I disagree with these terms, what can I do?

Email support@amavi99.club with your specific objection. We'll explain the reason for that term or flag it for review. If you still disagree, you can close your account and request your balance be returned to your registered payment method.

When you open an account with amavi99, you're agreeing to rules that protect both you and the platform.

Deposit & withdrawal rulesAccount access & securityDispute resolution path

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What These Terms Cover

amavi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply the moment you register. They cover how you deposit money using DANA, OVO, GoPay or QRIS; how we handle your personal data; the games you can access; and what we can do if you break the rules or stop using your account. Where

1
local law permits, these terms form the contract between you and amavi99. Your account sits in Indonesia's digital ecosystem, and we follow payment regulations for each method—DANA transactions clear in seconds, while bank transfers may take longer. If you think a term is unfair or unclear,
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your support contact is listed below. We don't change these terms without notice; if we do, we'll email you at least 30 days ahead.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Ask Questions About Your Agreement

Team online

Live Chat Support

Open the chat bubble in the lobby or on this site. Our team answers questions about account terms, withdrawal holds and disputes Monday–Sunday, 08:00–23:00 WIB. Average response under 2 minutes.

Email Support

Send questions to [email protected]. Include your account number and the specific term or rule you're asking about. We reply within 24 hours on weekdays, 48 hours on weekends.

Account Settings

Go to Settings → Account Policies in the app or web lobby. You'll see a copy of the current terms and a link to request clarification on any clause you don't understand.

HOW WE HANDLE YOUR DATA

What Happens to Your Information Under These Terms

Data We Collect

When you register, we ask for your name, phone number, email and ID number. We use this to verify your identity and prevent fraud. We also log your deposits, withdrawals and game activity to detect unusual behaviour and meet payment regulations.

How Long We Keep It

We hold your account data for as long as your account is active. After you close it, we keep transaction records for seven years to meet local law and banking rules. Personal details are deleted after two years unless legal action is pending.

Who Can See It

Only amavi99 staff with a business need see your full details. Payment processors (DANA, OVO, GoPay, QRIS) see transaction info only. We never sell your data. Law enforcement can request it only with a court order.

Cookies & Tracking

We use cookies to keep you logged in and remember your settings. We track which games you play to improve the lobby. You can turn off non-essential cookies in Settings → Privacy without losing account access or payment function.

Account Security

Your password is encrypted. We monitor for unauthorised logins and ask for a second confirmation (OTP to your phone) if we see a new device. If your account is compromised, contact support immediately and we'll freeze it within minutes.

Requesting Changes

To update, correct or delete your personal data, email [email protected] with your account number and request type. We comply within 14 days unless deletion would break a legal obligation (e.g. KYC records). Withdrawals must clear first.

Terms & Conditions FAQ

Yes. When you hit the final 'Create Account' button, you're confirming you've read and accept these terms. You don't sign them in pen; your click and account creation act as your agreement. You can request a copy anytime via support.

We'll freeze your account, cancel pending withdrawals, and return funds to the payment method used. For serious violations (like fraud), we may report to relevant authorities. You'll get an email explaining why within 48 hours.

Only if you breach major terms (fraud, underage play, stolen payment method). Otherwise, we give 30 days' notice if we decide to close it. You can always close your own account in Settings → Account → Deactivate in under a minute.

Withdrawals to DANA, OVO, GoPay usually arrive within 5–15 minutes. Bank transfers take 1–2 business days. Our terms say we process requests within 24 hours on weekdays. If you dispute a withdrawal, contact support with proof within 7 days.

Email [email protected] with your specific objection. We'll explain the reason for that term or flag it for review. If you still disagree, you can close your account and request your balance be returned to your registered payment method.

We update terms only when necessary. Changes come into effect 30 days after we email you. You'll see a 'Terms Updated' notice in the app and a button to review the changes. Continuing to play means you accept the update.

On this page, in your account Settings → Account Policies, and in the footer link 'Legal'. We also email a PDF copy when you register. Request an updated copy anytime via [email protected].

Terms That Keep Your Account Safe

How to Ask Questions About Your Agreement

Live Chat Support

Email Support

Account Settings

What Happens to Your Information Under These Terms

Data We Collect

How Long We Keep It

Who Can See It

Cookies & Tracking

Account Security

Requesting Changes

Terms & Conditions FAQ

01 Do I have to agree to these terms to open an account?

02 What happens if I break a term, like using someone else's ID to deposit?

03 Can amavi99 close my account without warning?

04 How long does it take to withdraw money, and are there terms about that?

05 If I disagree with these terms, what can I do?

06 Do these terms change, and will you tell me?

07 Where can I find the full legal text of these terms?

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